Erin starts by telling us about how much she enjoys training new agents and watching them grow more confident in their own abilities. She then tells us the story of her most memorable session.
She was reading a bedtime story with a mom and her son. Erin says that she found out that the mom was pregnant because that night they were reading a story called “Why Babies Cry”. Then Erin explains how usually the mom would connect with an agent, the agent would read the storybook page to the mother through headphones, and then the son reads the page out loud to his mother-- who can then coach him through a word if he gets stuck.
Erin ends her story by saying, “having the opportunity to witness something so beautiful between a mother and son really just made me heart shine… my life as well is being changed because I work here.”